Shipping protection is an optional add-on you can choose in the cart for ₩5,300 per order. It is never added automatically.
What it covers
- Lost parcels. If tracking stops updating for 7 days, we reship your order right away. Without protection, we first wait for the carrier to investigate, which can take up to 30 days.
- Parcels marked as delivered but missing. If tracking says delivered but you did not receive it, we reship your order. Without protection, this is not covered.
How to make a claim
- Contact us through our contact form within 30 days of the expected delivery date.
- Include your order number and a screenshot of the tracking page.
- We reship within 2 business days of approving your claim.
Good to know
- It covers one order and is charged once per order, not per item.
- Damaged or wrong items are always covered by our returns policy, with or without protection.
- It does not cover a wrong or incomplete address entered at checkout.
- The fee is refunded if your order is cancelled before it ships. After the order ships, the fee is not refundable.